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Our Policies

Refund Policy: No refunds are offered in any case. If items arrived damaged or broken, ship the item back to the return address for an exchange for a new item. Once the item is received you will be shipped a brand new set! Please note processing time still applies. If you have misplaced the box with the return address please email etherealjewlsinfo@gmail.com or check our instagram @ethereallprincess for our P.O. Box .

 

Processing Policy: Orders are made to order. Upon payment your processing time begins. Processing takes 3-15 business days for all orders. For custom orders please allow 15-21 business days. Processing times will never exceed 21 business days and if so you have the option to be refunded and order cancelled. If you do not wish to wait the 21 business days your refund will be forfeited.  (please note , due to holiday volumes there may be delays but your package is still on the way !)

FAQ: What if I buy the wrong size waistbands  Within 5 days of  you ordering please email etherealjewlsinfo@gmail.com with your order number, name and size adjustments. After 5 days it is not guaranteed the adjustment can be made and there are no refunds or exchanges. All

sets are made to order and non-refundable, so please size accordingly.

 

What if I put the wrong address ? Within 5 days of you ordering please email etherealjewlsinfo@gmail.com with your order number, name and address adjustments. After 5 days it is not guaranteed the adjustment can be made. The set will be returned to the sender and your order will be cancelled. If you would like to still receive that order once it is returned by the post office, Shipping costs will apply.

 

Do the waistbeads stretch? Yes, They are made of 0.8mm ,1.0 mm elastic, They stretch over your head to put them on. I would suggest not to remove it and put it on everyday. The elastic is strong but the waist beads are not indestructible.

Is it inappropriate to wear waist beads ? No. They are a form of self expression. In some cultures they are very sacred and not shown out of modesty. My customers wear the waist beads however they please and have the option to show them or not. 

Where is my order,  I have not heard anything?  Upon ordering you received a confirmation email . That is your notification that your order has been received. If you do not have that email (even in your junk or spam) email us at etherealjewlsinfo@gmail.com if you were charged. After your order is received processing times apply. The next email you receive will be your shipping email. You do not have to email us for estimated shipping times, please refer back to the policies, if you have received your confirmation email we are working on your order .For any further questions, email us at etherealjewlsinfo@gmail.com